Baggage Shipping » FAQs
1) What kind of insurance do Dolphin Movers provide?
A) A) We are authorised and regulated by the FSA (Financial Services Authority) and therefore we are able to arrange insurance cover for domestic and overseas moves.
It is recommended that your goods are insured and we can offer cover as follows:
1. Owner Packed: this is the basic insurance for owner packed items covering loss and theft but excluding damage and breakage.
The charge is 2.5% of the declared value of the goods.
2. All Risks: this covers all goods that have been packed by us or our agents and includes loss, theft, damage and breakage.
The charge is 3.5% of the declared value of the goods.
The minimum charge for insurance is £25.00. Insurance Premium Tax is payable in addition, at 5% of the premium. Detailed terms and conditions of the insurance cover will be provided to you.
2) How much do I insure my goods for ?
A)What ever the cost is to replace in the country of destination. Please be as detailed as possible when completing the Insurance Proposal form.
3) How much notice must I give to book my shipment ?
A) Please give as much notice as possible so our sales staff can book in the most suitable dates and prepare all relevant paperwork for your shipment.
4) Can I pack myself ?
A) Yes, we can supply you with all the necessary materials but we do strongly recommend that you take advantage of our professional packing service.
5) Are Dolphin Movers packers trained ?
A) Our packers undergo training at all times to maintain top quality level packing required by Dolphin Movers Ltd.
6) What happens on arrival at destination ?
A) When your shipment arrives at it`s destination port you will be contacted by our appointed agent to arrange customs, quarantine, clearance and if required delivery of the shipment to your address. If storage is required before delivery this can be arranged with our agent.
7) When do I pay ?
A) A deposit will be required on confirmation of booking and the balance after your shipment is collected.
8) What items are prohibited for shipping ?
A) The following items cannot be accepted for shipping or storage:-
Firearms, ammunition and explosives, hazardous items such as fireworks, toxic or poisonous substances ,swords, sabres, daggers, spears, switch blades, hatchets, items made from animals on the endangered species list (e.g. ivory), foodstuffs, plants, herbs & spices, dried flowers, bulbs, seeds, pine cones, pot pourri, soil, sand, straw & hay, unprocessed furs, skins and hunting trophies, alcohol, medicines & narcotic drugs, pornographic materials.
9) What sizes of cartons do Dolphin Movers provide ?
A) Please sea Carton types & Packing Materials
10) What does volumetric weight mean for airfreight shipments ?
A) According to the international air cargo convention to charge for weight or volume, below is the formulae for whichever is the greater volume to ensure that the air carriers receive a reasonable amount of revenue for light items.
In CM’S: length x height x width divided by 6000
In IN`S : length x height x width divided by 366
11) Whats the difference between door to door and door to port ?
A) Door to Port is collection from your residence and delivery to destination port only where you will have to collect and Door to Door is collection from your residence and delivery to your address (curb side only).
12) Who long will it take for my shipment to get to its destination?
A) Allow 3-12 days for airfreight shipments and 5-10 weeks for sea freight shipments. Please note that these transit times are not guaranteed and can vary from destination to destination.
13) How can I pay ?
A) We accept payment by credit card, debit card, cash, cheque and bank transfer. Cheques must be cleared first so allow 7 working days (not recommended for urgent airfreight shipments) and cash payments are to be made at our offices in the United Kingdom.
14) What trade associations are Dolphin Movers affiliated to?
International Association of Movers (IAM) membership Certificate:
Dolphin Movers is an accredited member of the International Association of Movers. Founded in 1962; IAM is dedicated to fostering an industry-wide commitment to the highest standards of international household goods moving services. Membership of IAM allows Dolphin Movers access to reputable movers and forwarders worldwide.
Road Haulage Association (RHA):
Dolphin Movers is a member of the RHA, whose buying power to negotiate exclusive savings on a range of key haulage services, saves Dolphin Movers time and money. In turn, our customers benefit from these efficiencies.
A) A) We are authorised and regulated by the FSA (Financial Services Authority) and therefore we are able to arrange insurance cover for domestic and overseas moves.
It is recommended that your goods are insured and we can offer cover as follows:
1. Owner Packed: this is the basic insurance for owner packed items covering loss and theft but excluding damage and breakage.
The charge is 2.5% of the declared value of the goods.
2. All Risks: this covers all goods that have been packed by us or our agents and includes loss, theft, damage and breakage.
The charge is 3.5% of the declared value of the goods.
The minimum charge for insurance is £25.00. Insurance Premium Tax is payable in addition, at 5% of the premium. Detailed terms and conditions of the insurance cover will be provided to you.
2) How much do I insure my goods for ?
A)What ever the cost is to replace in the country of destination. Please be as detailed as possible when completing the Insurance Proposal form.
3) How much notice must I give to book my shipment ?
A) Please give as much notice as possible so our sales staff can book in the most suitable dates and prepare all relevant paperwork for your shipment.
4) Can I pack myself ?
A) Yes, we can supply you with all the necessary materials but we do strongly recommend that you take advantage of our professional packing service.
5) Are Dolphin Movers packers trained ?
A) Our packers undergo training at all times to maintain top quality level packing required by Dolphin Movers Ltd.
6) What happens on arrival at destination ?
A) When your shipment arrives at it`s destination port you will be contacted by our appointed agent to arrange customs, quarantine, clearance and if required delivery of the shipment to your address. If storage is required before delivery this can be arranged with our agent.
7) When do I pay ?
A) A deposit will be required on confirmation of booking and the balance after your shipment is collected.
8) What items are prohibited for shipping ?
A) The following items cannot be accepted for shipping or storage:-
Firearms, ammunition and explosives, hazardous items such as fireworks, toxic or poisonous substances ,swords, sabres, daggers, spears, switch blades, hatchets, items made from animals on the endangered species list (e.g. ivory), foodstuffs, plants, herbs & spices, dried flowers, bulbs, seeds, pine cones, pot pourri, soil, sand, straw & hay, unprocessed furs, skins and hunting trophies, alcohol, medicines & narcotic drugs, pornographic materials.
9) What sizes of cartons do Dolphin Movers provide ?
A) Please sea Carton types & Packing Materials
10) What does volumetric weight mean for airfreight shipments ?
A) According to the international air cargo convention to charge for weight or volume, below is the formulae for whichever is the greater volume to ensure that the air carriers receive a reasonable amount of revenue for light items.
In CM’S: length x height x width divided by 6000
In IN`S : length x height x width divided by 366
11) Whats the difference between door to door and door to port ?
A) Door to Port is collection from your residence and delivery to destination port only where you will have to collect and Door to Door is collection from your residence and delivery to your address (curb side only).
12) Who long will it take for my shipment to get to its destination?
A) Allow 3-12 days for airfreight shipments and 5-10 weeks for sea freight shipments. Please note that these transit times are not guaranteed and can vary from destination to destination.
13) How can I pay ?
A) We accept payment by credit card, debit card, cash, cheque and bank transfer. Cheques must be cleared first so allow 7 working days (not recommended for urgent airfreight shipments) and cash payments are to be made at our offices in the United Kingdom.
14) What trade associations are Dolphin Movers affiliated to?
International Association of Movers (IAM) membership Certificate:
Dolphin Movers is an accredited member of the International Association of Movers. Founded in 1962; IAM is dedicated to fostering an industry-wide commitment to the highest standards of international household goods moving services. Membership of IAM allows Dolphin Movers access to reputable movers and forwarders worldwide.
Road Haulage Association (RHA):
Dolphin Movers is a member of the RHA, whose buying power to negotiate exclusive savings on a range of key haulage services, saves Dolphin Movers time and money. In turn, our customers benefit from these efficiencies.
